Since its appointment as the Southern African Hako dealer two years ago, BHBW has transformed the support provided to local Hako customers with services and solutions that deliver maximum equipment uptime, boost cleaning performance, and reduce maintenance costs.
Through a 24/7 call centre, BHBW provides round the clock technical support, with an average response time of only 4 hours countrywide.
Hako customers have been benefitting from BHBW’s investment in servicing lift truck customers countrywide, “As the exclusive Hyster dealer in Southern Africa for more than 90 years, BHBW has the expertise and infrastructure to meet and exceed Hako customers’ aftermarket requirements. Hyster technicians have been trained to service Hako equipment, supported by specialist technicians,” says Wouter Niemann, National Sales Manager for Hako equipment at BHBW.
Should a Hako machine on a maintenance contract not be repaired within 48 hours, BHBW provides a loan unit to return the customer to full productivity.
An extensive stockholding of long-life OEM parts adds further value, says Niemann. “And in the unlikely event that a Hako part is not available off-the shelf, it is freighted from Germany by air rather than shipped, as is often the case.”
Maintenance plans are tailored to customer needs and vary from routine to full maintenance contracts, the latter often also including consumables and brushes.
“Whether your Hako equipment operates 24 hours per day or intermittently, whether it’s a fleet operating at one of South Africa’s largest DCs or a single unit, we are commited to delivering aftermarket support that will ensure maximum peace of mind.”
For more information, please contact Wouter Niemann at BHBW on 065 650 3839 or email WNiemann@bhbw.co.za.
